Shipping policy
Shipping Policy
Thank you for shopping with hylyne. We are committed to providing you with the best possible shopping experience, including fast and reliable shipping. This Shipping Policy outlines the details of our shipping practices, including delivery times, shipping methods, and costs.
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Shipping Methods and Delivery Times
1.1. We currently offer the following shipping methods:
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Standard Shipping: Estimated delivery time of 5-7 business days.
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Local Shipping: On the same day. (Conditions apply, Contact us on WhatsApp)
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Local Pickup: On the same day. (Free of cost, conditions apply, Contact us on WhatsApp)
1.2. Delivery times may vary depending on your location and the availability of the products you have ordered. We will provide you with an estimated delivery date at the time of checkout.
1.3. Please note that delivery times may be affected by factors beyond our control, such as severe weather conditions or other natural disasters. In such cases, we will do our best to keep you informed of any delays and to get your order to you as soon as possible.
2. Shipping Costs
2.1. Shipping costs are calculated based on the weight and size of your order, as well as your location.
2.2. Currently we do not offer free standard shipping. Shipping costs will be calculated at checkout.
3. Order Processing
3.1. We aim to process and ship all orders within 2 - 4 business days after receiving your order.
3.2. If there is a delay in processing your order, we will notify you as soon as possible and provide you with an updated estimated delivery date.
4. Tracking Your Order
4.1. Once your order has shipped, we will provide you with a tracking number and a link to track your order online.
4.2. You can also log in to your account on our website to view the status of your order and track your shipment.
5. International Shipping
5.1. We currently do not offer international shipping.
6. Returns and Exchanges
6.1. If you are not satisfied with your purchase, we offer a exchange policy.
6.2. For more information on our return and exchange policy, please see our Returns and Exchanges Policy.
7. Contact Us
7.1. If you have any questions or concerns about our Shipping Policy, please contact us at support@hylyne.com
We are currently shipping our products through Shiprocket. They will provide you a tracking page and details of your order.